BridgeView is currently seeking a Desktop Support Technician for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE: Desktop Support Technician
LOCATION: Portland, ME (onsite)
BENEFITS & PERKS: Medical, Dental & Vision on your first day, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).
HOW YOU WILL MAKE AN IMPACT
- Provide primary computer, peripheral, process, and application support to customers by phone and in person.
- Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
- Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
- Work with other IT personnel to investigate and resolve performance problems with applications and/or systems.
- Perform remote administration of PCs and other devices.
- Provide lifecycle management of the county desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed.
- Builds and manages deployment packages to desktops and mobile devices using Intune and SCCM.
- Administration AD (Active Directory) services for individual and group permissions.
- Desktop support and administration and deployment of physical and virtual desktops
- Performs Asset Management duties as needed
- Recognizes ITIL Operations and has a good foundation and experience in an ITIL environment.
- Monitors, tunes, diagnosis and resolves intermediate operating system problems.
EXPERIENCE REQUIRED
- 3+ years of technical support experience
- Windows 10 and Office 365 troubleshooting
- Experience preferred with desktop and laptop troubleshooting
- Active Directory permissions and services knowledge
- Imaging experience with MDT, SCCM, Intune, or similar tool
- Thorough knowledge of Microsoft Office applications required
- Ability to troubleshoot PC/LAN problems over the phone
- ITIL understanding, certification is a plus
- A+ certification is preferred
BENEFITS
BridgeView makes it easy to say “yes” to joining our team, with national Medical, Dental, Vision, and Life Insurance coverage effective on your very first day. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as TelaDoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).
ABOUT BRIDGEVIEW
BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence.
Since 2005, BridgeView’s tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology.
This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives.
BridgeView. Within Sight.
We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.