Job Description

Technical Support Specialist

Castle Rock, CO
Job ID: #9021

BridgeView IT is seeking an Technical Support Specialist contractor to join one of our best clients in the Castle Rock area. 

Key Responsibilities:

  • 1-2 years of Technical Support/Call Center Customer Service Experience will provide a strong foundation for a successful candidate in this role. 
  • In this role, you will answer incoming technical support requests via phone calls, electronic tickets, walk-ups, and emails in an effective, efficient, and friendly manner. Taking ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution. This requires high attention to detail and documentation.
  • Maintain a high level of customer service at all times, resulting in a positive, productive experience for the users. 
  • Provide computer, peripheral, process, and application support to customers by phone and in person. Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
  • Work with users and senior Support Specialists and other member of IT to provide the appropriate services to streamline delivery.
  • Assist with imaging and maintaining computer builds using SCCM and other tools.
  • Participates in root cause analysis efforts and implement resolutions recommended by senior team members.
  • Assist users to gain skills and capabilities needed to get the most out of a wide range of standard software tools through individual mentoring and access to online resources.
  • Should possess Windows OS experience; MAC OS is a plus. 
  • O365, Windows 10, Enterprise Environment Experiene, Application support and peripheral support experience required. 

BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets.

BridgeView IT is an equal opportunity employer.  To proactively receive new job alerts from BridgeView IT, sign up at

We are unable to sponsor H1B candidates at this time.  Those authorized to work in the US without restriction are encouraged to apply.

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