BridgeView IT is seeking an Technical Support Specialist contractor to join one of our best clients in the Castle Rock area.
- 1-2 years of Technical Support/Call Center Customer Service Experience will provide a strong foundation for a successful candidate in this role.
- In this role, you will answer incoming technical support requests via phone calls, electronic tickets, walk-ups, and emails in an effective, efficient, and friendly manner. Taking ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution. This requires high attention to detail and documentation.
- Maintain a high level of customer service at all times, resulting in a positive, productive experience for the users.
- Provide computer, peripheral, process, and application support to customers by phone and in person. Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
- Work with users and senior Support Specialists and other member of IT to provide the appropriate services to streamline delivery.
- Assist with imaging and maintaining computer builds using SCCM and other tools.
- Participates in root cause analysis efforts and implement resolutions recommended by senior team members.
- Assist users to gain skills and capabilities needed to get the most out of a wide range of standard software tools through individual mentoring and access to online resources.
- Should possess Windows OS experience; MAC OS is a plus.
- O365, Windows 10, Enterprise Environment Experiene, Application support and peripheral support experience required.
BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets.
BridgeView IT is an equal opportunity employer. To proactively receive new job alerts from BridgeView IT, sign up at www.bridgeviewit.com/jobalerts.aspx.
We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restriction are encouraged to apply.