Case Study

From Outsourcing to Ownership: Guiding a Hospitality Leader's Property Management Transformation

Key Challenge

A global hospitality leader experiencing rapid growth was faced with inefficiencies and rising costs from their outsourced property management. With a large network of seasonal employees requiring housing across multiple locations, the existing model was hindering responsiveness, employee experience, and community relations. The company needed a way to streamline operations, save money, and improve employee housing – all within an aggressive one-year timeframe.

$1.1 million

in Annual Cost Savings

as a result of this project

~0%

increase in operational efficiency for businesses using cloud-based property management solutions.

According to Modernzify

Our Solutions

BridgeView's expertise goes beyond IT. We take a holistic view, analyzing business processes alongside technology. In this case, our focus was on getting the right people in the right seats. We collaborated with the client's newly appointed head of employee housing to develop a data-driven change management framework, which included:

Comprehensive Business Analysis: We reviewed vendor contracts, researched market compensation for property managers, and assessed the viability of employing existing third-party applications within the tight timeframe.
Feasibility Assessment: We pinpointed opportunities for cost savings and a smoother transition. Key discoveries included the ability to hire the current vendor's staff and identified limitations with implementing a new third-party solution during peak season.
Informed Option Development: Three realistic scenarios for the approach to property management were developed to support informed decision-making: an In-House model, where all aspects of property management (physical and IT) would come in-house with the support of a new IT vendor; a Hybrid approach, where physical property management would happen in-house with the current IT vendor; and a Status Quo option.

Outcomes & Impacts

The client opted for the Hybrid approach, allowing for a quicker transition and leveraging existing IT infrastructure. Throughout this phase, we supported the client in:

Building a New Team: Creating new positions and conducting a market analysis to determine competitive compensation for the in-house property management team.
Onboarding and Upskilling: Integrating existing property management staff into the client's organization and providing necessary training.
Streamlining Operations: Moving the property management program to the cloud for improved accessibility and revising the contract to software management and maintenance by the vendor.

With BridgeView's change management support, the client was able to realize several significant benefits:

Cost Savings: The transition resulted in significant cost savings of $1.1 million annually through reduced property management fees.
Enhanced Employee Experience: Improved responsiveness to property issues led to a more positive employee experience.
Increased Customer Focus: Greater control and decision-making abilities facilitated a customer-centric approach to housing management.
Strengthened Community Engagement: BridgeView's guidance helped the client foster stronger relationships with local communities.
Sustainable Transformation: The project laid the groundwork for future operational excellence within the property management function.

Navigating Difficult Transitions: Whether you need to optimize business processes, streamline IT systems, or navigate sensitive situations, BridgeView's change management team specializes in guiding organizations through complex transitions.

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